1. Application and conclusion of tour contract

(1) A Corporation who wishes to apply for a contract concerning the contents of the Explanatory Document for the Terms and Conditions issued by the Company to the Corporation shall fill in the prescribed items on the application form and submit it to the handling office together with an application fee in the amount specified in the Explanatory Document for the Terms and Conditions (Individual Matters) by the Company.

 

(2) The Corporation shall submit a list of travelers to the Company by the date specified by the Company in the Explanatory Document for the Terms and Conditions (Individual Matters).

 

(3) When a Corporation enters a traveler's name in the traveler's name list, please enter the name as it appears on the passport to be used by the traveler for the trip. If the traveler's name is entered incorrectly, or if the traveler's name changes due to marriage, etc., it may be necessary to cancel the airline tickets, etc. that have been reserved or issued, or to issue new seat reservations or airline tickets, etc. after canceling the rooms that have been arranged, or to arrange new rooms. Even if a new seat or room is secured, if the applicable fares and charges are different, the passenger shall be responsible for the difference between the newly applicable fares and charges and the fares and charges of the transportation or accommodation facility pertaining to the cancellation, as well as any cancellation charges imposed by the transportation or accommodation facility, etc. In addition, there may be cases where the Company is unable to make new seat or room reservations due to the availability of seats or rooms at the transportation or accommodation agency, and the Company may ask the relevant traveler to cancel the tour contract. In such a case, we will charge the cancellation fee as specified by the Company.

 

(4) If any of the travelers has health problems, physical disabilities, food allergies, is pregnant, may become pregnant, is a service dog user, or requires other special consideration, please inform us of such conditions and the measures required during the tour as soon as possible before the date specified in (2) above. (Please also notify us immediately if you become in such a condition after the conclusion of the tour contract.) In this case, we may ask the traveler to inform us of his/her condition and the details of the necessary measures, or we may ask the traveler to inform us of these details in writing. If the Company is unable to confirm that the transportation and accommodation facilities, etc. are capable of taking the measures requested by the traveler, or if there is any doubt as to whether the traveler will be able to enter the destination country, the Company may refuse the traveler's participation in the tour, or cancel the contract pertaining to the traveler. In addition, the cost of any special measures taken by us for the traveler based on the request of the operator shall be borne by the operator.

 

(5) The Company may refuse to conclude a tour contract in the following cases：

​

(1) When the traveler is likely to cause inconvenience to other travelers or interfere with the smooth implementation of group activities.

(2) When the Corporation (including representatives, officers, or persons who substantially control the management of the Corporation. The same shall apply in (3) and (4) below) or traveler is a Bouryokudan member, a quasi-Bouryokudan member, a Bouryokudan-related person, a Bouryokudan-related company, or a corporate extortionist or other anti-social force.

(3) When a Corporation or a traveler makes a violent or unreasonable demand, or uses threatening language or violence in connection with a transaction, or commits any other similar act against us.

(4) When a Corporation or a traveler spreads false rumors, uses deception or force to damage the credibility of the Company or obstruct the business of the Company, or commits any other similar act.

(5) The Company reserves the right to refuse applications for other business reasons.

 

(6) The tour contract shall be concluded when the Company accepts the conclusion of the tour contract and receives the application fee.  The application fee shall be applied to the tour fee, cancellation fee or penalty fee, or any other part of the money to be paid by the Corporation to the Company.

 

(7) Notwithstanding (1) above, the Company may accept the conclusion of a tour contract without receiving payment of the application fee. In this case, the Company shall deliver a document stating to that effect to the Corporation, and the tour contract shall become effective when the Company delivers said document notwithstanding (6) above.

 

2. Delivery of the final document (final itinerary)

The final itinerary, which includes the confirmed itinerary, names of major transportation facilities and hotel accommodations, will be delivered to the Corporation by the day that falls on the xxth day prior to the start of the tour. However, if the application for the tour contract is made on or after the 7th day before the date of commencement of the tour, the final itinerary will be delivered by the day of commencement of the tour.

Even before the date of delivery, we will provide an explanation of the arrangements if you contact us.

 

3. Time of Payment of tour fee

The amount of the tour fee will be stated in the written plan for the Custom-Orderd tour. The tour fee must be paid by the date determined by the Company before the departure date of the tour.

 

4. Change of contractual terms and conditions

(1) When a Corporation requests changes to the contents of the contract, we will comply with the Corporation's request to the greatest extent possible. In such cases, the Company may change the tour fee.

 

(2) In the event of natural disasters, war, riot, suspension of travel services by transportation or accommodation agencies, orders by government authorities, provision of transportation services not in accordance with the original operation plan (delay, change of destination airport, etc.), or other reasons beyond the Company's control, the Company may, when unavoidable in order to ensure the safe and smooth implementation of the tour, change the tour itinerary, contents of travel services, or other details of the tour contract by promptly explaining to the operator in advance the reasons for such unforeseen circumstances. However, in case of emergency, if it is unavoidable, an explanation will be given after the change.

 

5. Change in the amount of the tour fee

(1) In the event that the fares and charges of the transportation services to be used are increased or decreased significantly beyond the extent that is normally expected due to significant changes in economic conditions, etc., the Company may increase or decrease the amount of the tour fee within the amount of such increase or decrease.

​

(2) In the event that the tour fee is to be increased as provided for in (1) above, the Company will notify the Corporation to that effect prior to the 15th day before the commencement date of the tour.

 

(3) When the tour fee is reduced in accordance with (1) above, the tour fee will be reduced by the amount of the decrease in the fares and charges of the transportation service to be used.

 

(4) In the event that a change in the contents of the contract pursuant to Paragraph 4 causes a decrease or increase in the expenses required for the implementation of the tour (including cancellation fees, penalty fees and other expenses already paid or to be paid for the tour services not provided due to such change in the contents of the contract), the Company shall change the amount of the tour fee within the scope of such change in the content of the contract (except when the increase in expenses is due to a shortage of seats, rooms, or other facilities of the transportation or accommodation agency, etc., even though such transportation or accommo0dation agency, etc., is providing the relevant travel services).  In such case, the difference between the tour price before the change and the tour price after the change shall be settled between the Company and the business operator.

 

6. Assignment of contractual status

A Corporations may transfer its contractual position to a third party (alternation of the Corporation) with the prior consent of the Company. In this case, the Corporation is required to fill out the prescribed form and submit it to us.  In this case, a fee of ●●●● yen will be charged.

 

7. Cancellation of the contract by the Corporation prior to the start of the tour

(1) The Corporation may cancel all or part of the tour contract at any time by paying the cancellation fee stated in the Travel Conditions (Custom-Ordered Tour with Corporation) to the Company.

 

(2) In the event of cancellation based on the handling of various loans or other reasons related to travel procedures that are not the responsibility of the Company, the above cancellation fee shall also be paid by the Corporation.

 

(3) Notwithstanding (1) above, the Corporation may cancel the tour contract without paying a cancellation fee prior to the commencement of the tour in the following cases

(i) When the contents of the contract have been changed by the Company; provided, however, that such change is limited to those listed in the left column of the table in Paragraph 15 (3) and other important changes.

(ii) When the tour fee has been increased pursuant to the provision of Paragraph 5 (1).

(iii) When the safe and smooth implementation of the tour becomes impossible or is extremely likely to become impossible due to a natural disaster, war, riot, suspension of provision of tour services by transportation and accommodation facilities, etc., orders by government authorities, or other reasons

(iv) When the Company has not delivered the Confirmation Document to the Traveler by the date stated in Paragraph 2

(v) When it becomes impossible for the Company to implement the tour in accordance with the tour itinerary described in the contract document due to reasons attributable to the Company

 

(4) Cancellation of a contract must be made to the handling office during its business days and business hours, except on the date of commencement of the tour. In the case of a cancellation request on the day of the commencement of the tour, if it is a holiday of the handling office, or if the meeting time of the tour is outside the business hours of the handling office, please contact the telephone number indicated in the final document (the final itinerary).

 

8. Cancellation of contract by the Company prior to the start of the tour

(1) In the following cases, the Company may cancel all or part of the tour contract prior to the commencement of the tour by explaining the reasons to the Corporation.

​

(i) When the traveler is deemed to be unable to endure the said trip due to illness, absence of necessary caregivers, or other reasons

(ii) When it is deemed that the traveler is likely to cause inconvenience to other travelers or interfere with the smooth implementation of group tours.

(iii) When the Corporation or the traveler requests a burden exceeding a reasonable range in connection with the contents of the contract.

(iv) When there is an extreme risk that the necessary snowfall or other conditions for the tour for the purpose of skiing, which were clearly indicated at the time of conclusion of the contract, will not be fulfilled.

(v) In the event of natural disaster, war, riot, suspension of provision of tour services by transportation or accommodation facilities, order by government authorities, or other reasons beyond the Company's control that make it impossible or highly likely that the safe and smooth implementation of the tour according to the tour itinerary specified in the contract document will be impossible.

(vi) When the Corporation (including representatives, officers, or persons who substantially control the management and the same applying in (vii) and (viii) below) or traveler is recognized as a Bouryokudan member, Bouryokudan quasi-constituent, Bouryokudan-related person, Bouryokudan-related company, or a corporate extortionist or other anti-social force.

(vii) The Corporation or traveler makes violent or unreasonable demands, uses threatening language or violence in connection with transactions, or commits any other similar act against the Company.

(viii) When the Corporation or travelerspreads false rumors, uses deception or force to damage the credibility of the Company or obstruct the business of the Company, or commits any other similar act.

 

(2) If the Corporation does not pay the tour fee by the date stated in the tour plan document, the Corporation shall be deemed to have cancelled the tour contract on the day following said date. In this case, the business operator shall pay to the Company a penalty fee equivalent to the cancellation fee specified in the planning document.

 

9. Cancellation of the contract by the Corporation after the commencement of the tour

(1) If, after the commencement of the tour, the traveler is unable to receive the tour services d escribed in the contract document due to reasons not attributable to the Corporation or the traveler, or if the Company has informed the traveler to that effect, the Corporation may, notwithstanding the provisions of Paragraph 7, cancel the contract for the portion of the tour services that the traveler is unable to receive without paying a cancellation fee.

 

(2) In the case of the preceding (1), the Company shall refund to the Corporation the portion of the tour fee pertaining to such portion of the tour services that the traveler has been unable to receive after subtracting the amount of cancellation fee, penalty fee and other expenses already paid or to be paid for such tour services (only if such expenses are not attributable to the Company's fault) .

 

10．Cancellation of the contract by the Company after the commencement of the tour

(1) In the following cases, the Company may cancel a part of the tour contract by explaining the reason to the Corporation, even after the commencement of the tour.

(i) When the traveler is deemed to be unable to endure the said trip due to illness, absence of necessary caregivers, or other reasons

(ii) When the traveler disobeys the instructions of the tour conductors or other persons instructed by the Company for the safe and smooth implementation of the tour, or disturbs the discipline of group activities by assaulting or threatening such persons or other accompanying travelers, thereby preventing the safe and smooth implementation of the said tour.

(iii) In the event of natural disaster, war, riot, suspension of travel services by transportation or accommodation agencies, orders by government authorities, or other reasons beyond the Company's control, which make it impossible to continue the tour.

(vi) When the Corporation (including representatives, officers, or persons who substantially control the

management and the same applying in (v) and (vi) below)) or traveler is recognized as a Bouryokudan member, Bouryokudan quasi-constituent, Bouryokudan-related person, Bouryokudan-related company, or a corporate extortionist or other anti-social force.

(vii) The Corporation or traveler makes violent or unreasonable demands, uses threatening language or violence in connection with transactions, or commits any other similar act against the Company.

(viii) When the Corporation or traveler spreads false rumors, uses deception or force to damage the credibility of the Company or obstruct the business of the Company, or commits any other similar act.

 

(2) If the Company cancels the tour contract pursuant to the preceding (1), the contractual relationship between the Company and the Corporation shall be extinguished only prospectively. In this case, the Company's obligation concerning the tour services already provided to the traveler shall be deemed to have been effectively settled.

 

(3) In the case of (2) above, the Company shall refund to the Corporation the portion of the tour fee pertaining to the tour services which the traveler has not yet received, less the amount of cancellation fees, penalty fees and other expenses already paid or to be paid for the said tour services.

 

11. Refund of tour fee

In the event that the tour fee is reduced pursuant to the provisions of Paragraph 5 (3) or (4), or that the tour contract is cancelled pursuant to the provisions of Paragraph 7, 8, 9, or 10, if there is any amount to be refunded to the Corporation, the Company shall refund such amount to the Corporation within 7 days from the day after the cancellation in the case of refund due to cancellation before the commencement of the tour, or within 30 days from the day after the termination date stated in the contract document in the case of refund due to reduction or cancellation after the commencement of the tour.

 

12. Tour Management

The Company shall endeavor to ensure the safe and smooth implementation of tours for travelers, and shall perform the following services for Corporation or travelers.

(1) When it is recognized that there is a possibility that a traveler may not be able to receive tour services during the tour, the Company shall take necessary measures to ensure that the traveler will receive tour services in accordance with the tour contract.

 

(2) If, in spite of the measures mentioned in (1) above, the contents of the contract have to be changed, the Company shall make arrangements for alternative services. In this case, when changing the itinerary, the Company shall endeavor to make the changed itinerary conform to the purpose of the original itinerary, and when changing the contents of the tour service, the Company shall endeavor to make the changed tour service similar to the original tour service, etc. to keep changes in the contract content to a minimum.

 

13. Our Liability

(1) If, in the performance of the tour contract, the Company or a person who has made arrangements on our behalf (hereinafter referred to as "Arrangement Agent") intentionally or negligently causes damage to the Corporation or traveler, the Company shall be liable for compensation for such damage. However, the Company shall be held liable to compensate for the damage only when the Company is notified of such damage within 2 years from the day following the date of occurrence of the damage.

 

(2) If a Corporation or traveler suffers damages due to natural disasters, war, riot, suspension of travel services by transportation or accommodation facilities, orders by government authorities, or other reasons beyond the control of the Company or its agents, the Company shall not be liable for compensation for such damages, except as provided for in (1) above.

​

(3) Notwithstanding the provisions of the preceding (1), the Company shall compensate up to ¥150,000 per traveler (except in the case of willful misconduct or gross negligence on the part of the Company) for damage to baggage described in the preceding (1), provided that the Company is notified of the damage within 21 days from the day following the occurrence of such damage.

 

14. Special compensation

(1) Regardless of whether or not the Company's liability under Paragraph 13 (1) arises, the Company shall pay compensation in accordance with the Special Compensation Regulations attached to the General Terms and Conditions of Travel Agency Business (hereinafter referred to as the "Special Compensation Regulations").

 The Company shall pay compensation to the traveler for certain damages to the body, life or baggage of the traveler caused by a sudden and accidental external accident while the traveler is participating in the tour, in accordance with the Special Compensation Regulations attached hereto. However, the date on which the itinerary clearly indicates that no tour services will be provided under the arrangement of the Company shall not be considered as the date of participation in the tour, provided that the Company clearly indicates that no compensation will be paid for any damage suffered by the traveler on such date. The outline of the payment of compensation is as follows

-Compensation for death: 25 million yen

-40,000 - 400,000 yen for hospitalization, depending on the number of days of hospitalization

-Hospital visit relief: 20,000 yen to 100,000 yen, depending on the number of days of hospitalization.

-Compensation for damage to personal belongings is limited to 150,000 yen per traveler. However, the maximum amount of compensation for one item or a pair of items covered by the policy is 100,000 yen.

 

(2) If the Company becomes liable under Paragraph 13 (1), this compensation shall be applied to all or part of the compensation for damages owed by the Company.

 

(3) Damages incurred by the traveler while participating in the trip due to the traveler's willful misconduct, drunken driving, willful violation of laws and regulations, receipt of services provided in violation of laws and regulations, mountain climbing (using climbing tools such as ice axes, crampons, climbing ropes, and hammers), luge, bobsledding, sky diving, hang-gliding, ultralight aircraft (motor hang glider, microlight aircraft, etc.), gyroplane, or other similar dangerous exercise, the Company will not pay compensation or benefits as provided in the Special Compensation Rules.

 

(4) Optional tours for which a separate tour fee is charged and which are conducted by the Company for travelers who are participating in the Company's Custom-Orderd tour will be handled as part of the tour contract.

 

15. Itinerary Guarantee

(1) In the event of any material change to the contracted tour listed in the left column of the table in (3) below (except for changes listed in (1) and (2) below due to shortage of seats, rooms or other facilities provided by transportation or accommodation facilities even though services have been provided), the Company shall pay to the Corporation a compensation for the change in the amount obtained by multiplying the amount of the compensation by the rate shown in the right column of the table within 30 days from the day following the end of the tour.

(i) Changes due to any of the following reasons:

(a) Natural disaster (b) War (c) Riots (d) Orders of public offices (e) Cancellation of services by transportation or accommodation agencies (g) Provision of transportation services not in accordance with the original operation plan

(h) Measures necessary for the safety of the traveler's life or body Measures necessary to ensure the life or physical safety of the traveler

(ii) Changes to the portion of the tour contract cancelled pursuant to the provisions of paragraphs 7, 8, 9 or 10

 

(2) The maximum amount of compensation for a change to be paid per tour contract shall be the amount obtained by multiplying the tour price for the traveler who has undergone the change described in the preceding paragraph by XX%. If the amount of compensation for change is less than 1,000 yen per traveler per tour contract, no compensation for change will be paid.

 

(3) Changes requiring payment of compensation for change

​

​